As a business, nothing is more important than working alongside people that you trust and who work just as hard as you. Growth, in many highly saturated markets, relies on a business owner’s ability to forward plan and stay proactive. For those working with temperature-sensitive goods, identifying a reputable and well-equipped courier service is a vital step in ensuring complete customer satisfaction. Whether you’ve worked with time-sensitive deliveries before or need to streamline this process, our Guide will help identify the points to consider when choosing the ideal logistics company.

Why Is Temperature-Controlled Logistics Important?

We have cited the importance of temperature-controlled logistics in many of our guides. However, it truly is the backbone of many ever-growing businesses. There are products from all different sectors that depend on controlled temperatures for their delivery and storage. Without these, they can spoil, lose their efficacy, or wilt which, in itself, leads to a whole host of customer satisfaction issues. Having the tools to maintain a specific temperature, whether this is chilled, ambient, or frozen, allows you to ship your products further afield with the assurance that they will arrive in optimal condition.

Why Is it Vital to Your Business?

When you market your business to the dream customer, you do so with the aspirations of fulfilling a previously unmet need. And, to do this and in an attempt to outdo the competition, you want to keep customer satisfaction at a continual high. Once you’ve established your company as a leader for the quality of your product, this high-quality item must arrive at its end destination pristine. Be it medicines, flowers, or fresh foods, any depreciation in quality can be detrimental to brand reputation. For this reason, temperature-controlled delivery couldn’t be more important in supporting your brand reputation.

Equally, when you integrate your business with another, you want to ensure that they align with your ethos. This requires you to clearly understand the courier services, what their goals are and what services they offer. Businesses operating controlled temperature delivery are vital but also need to work alongside your own business model. So, what should you consider during the selection process?

What to Consider?

Your individual requirements of a cold-chain courier service will depend on several factors.

Your Product

How specific is the temperature range that your product needs to be stored in? Do you have a window of 3-5 degrees or is it a strict environment that needs to be maintained? Vaccines, for example, need to be stored at very low-frozen temperatures for extended periods. Any fluctuations in this can cause the medicine to lose its efficacy. Flowers need to be kept chilled to minimize the risk of wilting. Fresh and frozen foods must be maintained throughout transportation and delivery. Depending on your product, your requirements will vary. Whether you need specific technology or larger vans, the right business will support you with this.


Some products need to reach the end destination in a very specific time frame. This is generally due to the need to store at a slightly below-temperature during transit before storing in a frozen/specialist freezer at delivery. Products such as medicines are generally required at the end destination at a very specific time. They can only be stored on-site for several days, and therefore, the window for their distribution is very specific. If your product falls into this category, you’ll need to find a courier service that can guarantee deliveries within your timeframe.

Specific Technology

Occasionally, you will require very specialist technology to get your item to the endpoint in the best condition. For example, certain medicines need to be transported in sub-freezing temperatures. Any fluctuation in this will cause them to become less effective. While a high-tech temperature-controlled vehicle would be able to maintain the desired temperature during actual transit, there are still windows for error. Think during loading, unloading, and as other items are loaded in, during transit. Therefore, these items are transported in their own very own transportation boxes, packed with dry ice, and manufactured using thermal materials. For specialist requirements such as this, you’ll want to work with a company that has the experience and the knowledge to properly support your logistics.


Word of mouth has always been one of the most powerful forms of marketing. And this is even more important when it comes to entrusting companies to become an extension of your operations. The reputation of a cold-chain courier company precedes them – it allows you to look at how they have worked with other businesses and why they have maintained certain contracts. You always want to know, confidently, that the courier you use is known for its reliability, timely deliveries, and professional manner.


Any good business decision is made with an understanding of the financial investment. And, particularly if you’re working with a smaller budget, you want to ensure you’re getting the most for your money. The right temperature-controlled courier company for you is one that offers all the services that are essential to your business while working hard to suit your budget too.

Why Choose Iceotemp

Here at Iceotemp, we have built a solid reputation over the past 14 years as a professional temperature-controlled courier supplier. Our fleet of 20 state-of-the-art vehicles are fitted with modern tracking monitoring equipment. With this, our team monitors each delivery individually, ensuring the optimal temperature is maintained and the delivery is made on time. We work with businesses from across a vast array of industries, including florists, pharmacists, and fresh food suppliers, giving us a wealth of knowledge to support every need.

With the experience to meet tight deadlines and offer delivery across the UK, Iceotemp will confidently become an extension to your existing business. If you are looking for quality temperature-controlled distribution, the right team to help support your logistics, and a business that is passionate about attention-to-detail, look no further.

If you would like to speak to a member of our team, please get in contact via 01934 228 964 or by email at